F.A.Q.

SHOPPING IN OUR STORE

What forms of payment does Trouvaille Watches accept?

Trouvaillewatches.com accepts Visa, Mastercard, American Express, Discover and PayPal.  All orders will be processed in USD

When will my credit card be charged?

Your credit card will be charged upon approval and your order will be processed.

What tax will I be charged?

Trouvaillewatches.com is required by state laws to declare an accurate value on all goods and charge applicable taxes. All taxes are calculated and included in the final price of your order.

International orders will not include customs fees, duties and taxes in the final price. International customers will be responsible for these fees upon delivery.

What is your return policy?

Trouvaillewatches.com will be happy to issue a full refund for any unworn, undamaged watch provided the watch is returned within 30 days of delivery. Watches must pass a quality inspection to be eligible for return. Please review our Returns Policy for complete details.

What are your shipping fees?

Trouvaillewatches.com offers Free 2-Day Standard Shipping within the United States. If you choose to receive your items sooner you may select to ship your order via Next Day Air, additional shipping charges will be incurred which vary by state.  Free shipping does not include International shipping.

Does Trouvaille Watches ship internationally?

Yes, We ship to most countries

Please note due to US Fish & Wildlife export restrictions we are not able to ship watches with optional exotic straps, exotic straps, or exotic Wolf products outside the United States.

International Shipping costs will be calculated at checkout.

International Shipping is not inclusive of customs fees, duties and taxes.  Customers will be responsible for all customs fees, duties and/or taxes associated with your purchase upon delivery.  Please check with your local customs office regarding these costs before placing your order.

I just placed an order, when can I expect to receive my watch?

Orders with Free Standard Shipping generally take 2-3 business days but transit times may vary by state.  We make every effort to process and ship orders within 24 hours if it is received before 3 p.m. ET, Monday through Friday.  Orders placed after 3 p.m. ET, Monday through Friday, on Saturday, Sunday or an official holiday will be processed on the following business day.

International shipping will generally take 5-7 business days but transit times may vary by country and customs processing.

What if I need to cancel my order?

You may cancel your order provided the order has not been shipped from our warehouse. Please contact us at info@trouvaillewatches.com.

My watch is defective, what do I do?

Please contact us at info@trouvaillewatches.com.  The defective watch must be returned to us within 30 days of purchase.  If you receive a defective watch, the watch will be checked by our staff and we will promptly send you a replacement after you have returned the damaged or defective watch. You will not be charged any additional shipping fees for replacement items.   

For proper return instructions please see our Returns Policy.

How do I contact your Customer Service department?

If you have any questions concerning your order or encounter any problems with your watch, please contact us at info@trouvaillewatches.com.

Do Trouvaille Watches come with a Guarantee?

Yes, we offer an industry leading limited 5-year guarantee. The guarantee covers your swiss watch against manufacturing defects (excluded are battery, crystal, and watchband). Guarantees are only honored with a valid guarantee card from an authorized retailer. 

Who are Authorized Dealers of official Trouvaille Watches products?

We sell our watches on our ecommerce site, Trouvaillewatches.com.  Our watches are not currently sold through Amazon or any other online retailers.  Other sellers of Trouvaille Watches who are not authorized by Trouvaille Watches, could be counterfeits and these watches are not guaranteed by Trouvaille Watches. To ensure authenticity of your Trouvaille Watches timepiece, shop the official e-commerce site, www.Trouvaillewatches.com.

 

QUESTIONS REGARDING WOLF PRODUCTS

HOW LONG HAS THE COMPANY BEEN IN BUSINESS?

We're proud to announce that May 2014 marked our 180th Anniversary.

WHERE ARE THE PRODUCTS MADE?

All of our products are manufactured in our private facility in Asia.

WHO DO I CONTACT FOR WARRANTY CLAIMS?

Warranty for Wolf products are exclusively handled by Wolf.  Please contact Wolf Customer Service toll-free at 866.289.9653 or 310.473.0012, Monday through Friday 7:30 a.m. to 4:30 p.m. PST.

 

JEWELRY BOXES

WHAT MATERIAL COVERS THE JEWELRY BOXES?

Mostly genuine leather or faux leather.

WHAT IS THE WARRANTY?

All jewelry cases have a one-year manufacturer's warranty, effective from the date of purchase.

IF I LOSE MY JEWELRY BOX KEY, CAN I GET ANOTHER ONE?

Yes. For assistance please contact Wolf Customer Service toll-free at 866.289.9653 or 310.473.0012, Monday through Friday 7:30 a.m. to 4:30 p.m. PST.

 

WATCH WINDERS

WHAT MATERIAL COVERS THE WATCH WINDERS?

Depending on the collection a variety of materials are used – including wood, leather and faux leather.

WHAT IS THE WARRANTY?

Our watch winders are covered by a two-year limited manufacturer's warranty, effective from the date of purchase. The warranty is provided for watch winders purchased on www.WOLF1834.com and from Authorized Retailers. Please be sure to keep your receipt/invoice as it will be required should you have a warranty claim. Warranty coverage does not cover any damage incurred due to mishandling, misuse or tampering of the products.

I WEAR MY WATCH EVERY DAY. WHY DO I NEED A WINDER?

For an automatic watch, using a watch winder between each wearing is the best practice for maintaining its accuracy. Most mainsprings require 80% to 90% tension to be fully wound. Normal activity only winds the mainspring 50% to 60%. Our watch winders are designed to wind the mainspring up to 80%. This keeps your watch accurate throughout the day.

HOW LONG WILL THE BATTERIES LAST?

On average batteries will last between four and six months.

WHAT IS THE FLASHING RED LIGHT?

A flashing red light may indicate a possible malfunction or more commonly, that the batteries need replacement.

WHAT IS THE FLASHING GREEN LIGHT?

The flashing green light lets you know the unit is in sleep mode. This allows the mainspring to unwind.

WILL THE BATTERIES DRAIN IF THE WINDER IS PLUGGED IN?

No. The batteries are not in use when plugged into an outlet.

I'M CONCERNED THAT THE WINDER WILL MAGNETIZE MY WATCH. SHOULD I BE CONCERNED WITH A WOLF WINDER?

No. The motor has a shield that eliminates any magnetization.

CAN I TRAVEL WITH MY WATCH WINDER?

Yes. Our winders come with a 110/220 volt adapter(s) simply slide off the plug and replace with the appropriate plug. 

I'M CONCERNED THAT THE WINDER WILL BE NOISY. WHAT MAKES A WOLF WINDER QUIET?

Utilizing Nylon gears, sealed gearboxes and silicon gaskets makes for virtually silent operation and years of enjoyment.

WHY IS THERE A 10-SECOND START DELAY?

The start delay gives the user sufficient time to insert the watch before the drum starts to rotate.

WHAT IS THE RATIONALE BEHIND THE 12-HOUR START DELAY?

A 12-hour start delay accommodates for a watch with a power reserve and provides the watch that's been recently worn the opportunity to release the stored energy from the mainspring before winding effectively exercising the timepiece.

WHAT IS THE RECOMMENDED SETTING: A (CLOCKWISE), B (COUNTERCLOCKWISE), OR C (BIDIRECTIONAL)?

Almost all automatic watches will receive energy on setting C (bidirectional), unless otherwise specified by your watch manufacturer.

I HAVE A VERY HEAVY WATCH. WILL THE WINDER TURN THE FULL NUMBER OF ROTATIONS?

Yes. Although the rotating drum is slower, the WOLF winder has a patented sensor that counts the number of rotations.

WHAT SIZE CUFFS ARE AVAILABLE?

Two cuff sizes are available: standard and small.  In most cases the standard cuff will be the correct size for your timepiece. Note the new cuffs are only compatible with the current models of winders (Module 1.8, 2.1, 2.7, 4.1).

HOW DO I PUT MY WATCH ON THE WATCH CUFF?

Select the correct size cuff for your watch. Note that a larger size cuff will hold a larger watch more securely in the winder drum. To simplify placement, close your watch's strap or bracelet before placing the watch on the cuff. Compress the cuff, then slide your watch over the cuff. Place the cuff inside the drum with the drum facing outward.

I'VE HEARD WATCHES CAN GET MAGNETIZED ON A WATCH WINDER. IS THAT TRUE?

Magnetic interference can make some watches run fast, requiring a demagnetizer to correct them. Strong magnetic sources like stereo speakers pose the greatest risk, but laptops and other consumer electronics can also be detrimental to a watch's accuracy with prolonged exposure.

We've measured the maximum magnetic flux density inside of our winders to be about 4 gausses at the bottom of the drum, the point nearest to the motor. There was no measurable magnetic flux at any position 10mm away from that maximum point.

Opinions vary on the minimum level of magnetic flux density needed to affect watch operation, but informal consensus online suggests the range is 60-70 gausses—over 16 times that of the maximum found in WOLF modules; so we're reasonably certain that the risk of watch magnetization by watch winders is negligible.

 

MODULE 1.8 (CUB)

WHAT IS THE START DELAY ON THE MODULE 1.8?

The module 1.8 has a 10-second start delay.

WHAT IS THE ROTATION PROGRAM FOR THE MODULE 1.8?

The Cub winder executes four cycles per day during a six hours period. Each cycle rotates 225 turns’ clockwise and 225 turns counterclockwise. After that there is an 18-hour sleep phase period. These cycles over a 24 hour period most closely mimics how one wears their watch, thus exercising the mainspring inside your watch.

HOW IS THE MODULE 1.8 POWERED?

The module 1.8 runs on the supplied 3.3V adapter or AA alkaline or lithium batteries.

WHAT DO THE GREEN AND RED LIGHTS MEAN?

When your winder is in perfect order, a green light will flash intermittently on the front. If the light changes to red, either the batteries need replacement or the unit has malfunctioned.

 

MODULE 2.5 (WINDSOR)

WHAT DO THE A, B AND C SETTINGS MEAN?

The A, B and C watch winder settings are rotational options: A is clockwise, B is counterclockwise, and C is bidirectional.

WHAT IS THE START DELAY OF THE MODULE 2.5?

The module 2.5's will start 10 seconds after the rotation program A, B or C has been selected.

WHAT ARE THE POWER OPTIONS FOR THE MODULE 2.5?

The module 2.5 allows the user to run the unit on either a 3.3V adapter (included) or D-cell batteries. The units include a built-in sensor that allows the use of either alkaline or lithium batteries. Lithium batteries have twice the life of an alkaline battery.

WHAT DO THE GREEN AND RED LIGHTS MEAN?

When your winder is in perfect working order, a green light will flash intermittently on the control dial plate. If the light changes to red, either the batteries need replacement or the unit has malfunctioned.

WHAT IS A ROTATION CYCLE?

A full rotation cycle includes four sets of rotations executed within a 6-hour period with an 18-hour sleep phase.
In the A (clockwise) or B (counterclockwise) setting, your winder will turn 225 rotations within approximately 32 minutes; it will then rest for approximately 58 minutes. The cycle will repeat three additional times. After the fourth set, the winder will enter its 18-hour sleep phase.

WHAT IS THE SLEEP PHASE?

The watch winder will go into a sleep phase after executing all rotation cycles. This allows your watch to release stored energy within the mainspring. The duration of the sleep phase is 18 hours.

 

MODULE 2.7 (MERIDIAN, ROADSTER, SAVOY, VICEROY)

WHAT ARE THE ROTATIONAL PROGRAMS FOR THE PROGRAMMABLE WINDERS?

Rotation settings range from 300 to 1200 turns per day (TPD), double that if set on bidirectional. By turning the knob to the ON setting, the LCD screen will illuminate and rotation settings can be selected by pressing the "+" or "-" buttons. By pressing the "+" or "-" buttons, you can select rotations in increments of 50 TPD.

WHAT IS THE START DELAY? WHY WOULD I USE IT?

The module 2.7's Delayed Program Start settings provide start delay options ranging from 6 to 72 hours (the default is 24 hours). By turning the knob from ON to the delay icon, you can select rotation start delay. With the "+" or "-" buttons you can select the delay in 6-hour increments from 6 to 72 hours.

The rationale for the start delay is to allow a watch that has been recently worn or has a power reserve, and consequently has a tensioned mainspring, the opportunity to release the sorted energy within the mainspring.

WHAT ARE THE POWER OPTIONS FOR THE PROGRAMMABLE WINDERS?

The module 2.7 allows the user to run the unit on either a 3.3V adapter (included) or D-cell batteries. The units include a built-in sensor that allows the use of either alkaline or lithium batteries. Lithium batteries have twice the life of an alkaline battery. Please note: The 4-Piece, 6-Piece, 8-Piece and Meridian winders run solely on the 3.3V adapter, and do not run on D-cell batteries. 

WHAT DO THE GREEN AND RED LIGHTS MEAN?

When your winder is in perfect working order, a green light will flash intermittently from the control dial plate. If the red light starts flashing, either the batteries need replacement or the unit has malfunctioned.

WHAT IS A ROTATION PROGRAMS FOR THE PROGRAMMABLE WINDERS?

Depending on the TPD setting a full rotation cycle will vary. Cycles include either four or five sets of rotations executed within an 8 to 15, hour period. For example,  winders set to  600 turns per day, turning bidirectionally, will execute four cycles during an 8 hour period, followed by a 16 hours sleep phase. .

WHAT IS THE SLEEP PHASE?

The watch winder will go into a sleep phase after executing all rotation cycles. This allows your watch to release stored energy within the mainspring. The duration of the sleep phase is 9 – 16 hours, depending on TPD settings.