Holiday Shipping & Returns

Special Holiday Shipping & Returns Policy

All orders must be placed by 3 p.m. ET, December 20th, 2017 to insure delivery by Friday, December 23. 

However, we are not responsible for shipping carrier delays due to weather or other carrier related issues.

Shipping Options:

We offer Free 2-day Standard shipping included with your order. If you need your items sooner you can choose an Express shipping option at checkout.

Shipment & Delivery: 

  • We will make every effort to process and ship your order within 24 hours if it is received before 3 p.m. ET, Monday through Friday.
  • Orders placed on Saturday, Sunday or an official holiday will be processed on the following business day.
  • We require an adult’s signature upon delivery to protect your merchandise.
  • Please refer to your shipping confirmation email or tracking number for exact delivery details.

International Shipping

International Shipping costs will be calculated at checkout.

International Shipping is not inclusive of customs fees, duties and taxes Customers will be responsible for all customs fees, duties and/or taxes associated with your purchase upon delivery.  Please check with your local customs office regarding these costs before placing your order.  If you have any questions regarding shipping to your country please send us a message at info@trouvaillewatches.com

Extended "Hassle Free" Returns

We are glad to extend our 30-day "Hassle Free" return policy for the holidays through Jan 6th, 2018. If for any reason you are not satisfied with your purchase. No problem, please send us a message at info@trouvaillewatches.com and we will provide you with instructions for your return.

Our policy gives you an extended period to change your mind. Unfortunately after Jan 6th, 2018 we can’t offer you a refund or exchange.

To qualify for a return, your item must be unworn and in the same condition that you received it. Items must also include all original packaging, guarantee card and instructions (if applicable).

When we receive your item, it will be inspected to confirm eligibility for a refund. We make every effort to process returns on the same day they are received. We will send you an email notifying you that your item has been received and your refund has been processed. 

Please allow 5-7 business days for processing, a credit will automatically be applied to your credit card or original method of payment. 

If you have not received your refund within this time frame, please contact us at info@trouvaillewatches.com

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. We will email you with a return shipping label. If you receive a refund, the cost of return shipping will be deducted from your refund.